Refund policy

Eligibility

Refunds apply to paid Insights Analytics enrolments confirmed by invoice. Informational prices on this website are not a charge until we invoice you.

Timeframe

For open cohort seats, you may cancel for a full refund up to fourteen calendar days before the cohort start date. Cancellations between thirteen and seven days before start receive a fifty percent refund. Within six days of start, fees are non-refundable unless we cancel the cohort.

Full and partial refunds

Full refunds apply when we cancel a programme or when you cancel within the fourteen-day window above. Partial refunds apply in the thirteen-to-seven-day window, or if we remove a learner for documented misconduct after partial delivery — in that case we assess a proportional credit for undelivered sessions.

Non-refundable items

Custom case-writing fees, booked travel already incurred for on-site delivery, and third-party venue deposits passed through at cost are non-refundable once committed. Completed one-day clinics are non-refundable after the session begins.

Team licences

Annual Team Licences may be cancelled within fourteen days of the countersigned order for a full refund if no cohort has started and the shared app workspace has not been provisioned. After provisioning or first cohort kickoff, remaining months are not refundable, though we may discuss deferral of unused cohort seats to the following licence year at our discretion.

Refund process

Email contact@insights-analytics.digital with your invoice number and reason. We confirm eligibility within five working days.

Processing time and method

Approved refunds are returned by the original payment method within fourteen working days of approval. Bank transfers may take longer depending on your institution.

Cancellation by Insights Analytics

If we cancel a cohort, you may transfer to a later date or receive a full refund of fees paid for that cohort.

Exceptions

Statutory rights under United Kingdom consumer law remain unaffected where you contract as a consumer. For business-to-business enrolments, this policy and the written order govern.

Contact for refund requests

Insights Analytics · 93 Manor Close; Dinnington; NE13 5BA; United Kingdom · 079 8862 9677 · contact@insights-analytics.digital